Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of RedactProof (operated by Popsall Ltd) ("we", "us", or "our"), a browser-based document redaction platform ("the Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Service Description

RedactProof provides browser-based document redaction software. Key features include:

Client-side processing: Our standard AI detection runs entirely within your browser - your documents and text never leave your device. Pro and Team subscribers can optionally enable the Precision Engine, which sends extracted text to Cloudflare Workers AI for enhanced detection - this text is processed in volatile memory for inference only. It is not persisted to disk, stored as document content, or used for model training.
Redaction application: Exports render each page to an image, burn the redacted areas into the pixels, and generate a new PDF containing only those images. Original text, annotations, and form data are not copied into the exported file, and every export is automatically checked before download to confirm no text remains in redacted areas.
Automated detection: Pattern recognition, on-device named-entity recognition, and the opt-in Precision Engine identify potentially sensitive information (PII). No customer documents are ever used for model training or improvement.
Verification certificates: Cryptographic certificates let a recipient verify that an exported file is the unaltered output of a redaction session - and, where the original document is available, that the export was derived from that exact original, using recorded cryptographic fingerprints of both files. Certificates verify file integrity and provenance; they do not certify that the redaction decisions made were correct or complete.
Audit trails: Export history and verification logs (Core, Pro and Team tiers).

3. Service Availability

We aim for reliable access but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to:

Scheduled maintenance (we will provide advance notice where practicable)
Emergency maintenance or security updates
Factors beyond our control (internet outages, third-party service failures)

We do not offer uptime guarantees or service level agreements for individual or small business subscriptions.

4. Account Registration

To access certain features, you must create an account. You agree to:

Provide accurate and complete registration information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorised access

5. Professional Use Representation

By using the Service, you represent that you are using it primarily for business, commercial, or professional purposes (such as legal compliance, HR document processing, or professional document management) rather than for personal, family, or household purposes.

Consumer Rights: If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or other applicable UK or EU consumer protection legislation.

6. Subscription Plans and Billing

6.1 Available Plans

We offer the following:

Trial: one source document per account with our full professional feature set and unlimited re-exports of that document. No card required.
Flex Packs: one-off document bundles - 5 documents (£19) or 25 documents (£59). Core processing features only; verification certificates and the audit trail are not included.
Core: £190/year - an individual annual licence for one named user, subject to fair use. On-device AI detection, professional exports, OCR text restoration and unlimited documents.
Pro: per seat per month - £79 (1-2 seats), £69 (3-9), £63 (10-24), £59 (25-49), £55 (50+); yearly billing gives two months free. Everything in Core plus verification certificates, the full audit trail, the opt-in Precision engine, bulk processing, legal discovery export and exemption codes. Team features - admin dashboard with policy controls, shared exemption codes, approval workflow, document iteration tracking and centralised billing - unlock automatically at 2 or more seats. 1-100 seats self-serve.
Public Sector & Contract: annual agreement by signed order form - invoice or purchase-order billing. Contract per-seat prices are published on our public-sector page.

The Core licence is an individual licence for one named user and is subject to fair use. It is not a licence for shared, pooled, or organisation-wide use. Verification certificates and the audit trail are Pro features.

The trial covers one source document per account, identified by its cryptographic fingerprint, with unlimited re-exports of that document. We may ask you to verify your email address at export.

Each Flex Pack credit covers one distinct document. A document you have already redacted can be re-exported without using another credit while your pack remains valid. Credits expire 13 months after purchase and are not refundable once any credit has been used.

Customers subscribed before 6 August 2026 keep the price and features of their existing plan for as long as their subscription continues; the plans above apply to new purchases.

Where you use RedactProof on behalf of an organisation, the Organisation Terms (published at redactproof.com/org-terms) apply to the organisation and are accepted by the person purchasing or signing on its behalf. These user terms apply to every individual user.

6.2 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually). Payment is processed via Stripe. All prices are shown inclusive of VAT where applicable.

Organisations may instead purchase on a contract basis, against a purchase order and written order form, with invoicing and agreed payment terms. Contract pricing differs from the self-serve prices shown on our website and is exclusive of VAT. Where an order form is in place, it takes precedence over these Terms to the extent of any conflict, including Section 6.3 (Auto-Renewal).

6.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period at the then-current price, unless you cancel before the renewal date.

6.4 Price Changes

We may change subscription prices from time to time. Price changes take effect at the start of your next billing period following at least 30 days' written notice to the email address associated with your account. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

6.5 Late or Failed Payments

If a payment fails, we will attempt to process it again and notify you by email. If payment remains outstanding for more than 14 days, we may suspend or restrict access to paid features until the balance is resolved.

For business customers only: we reserve the right to charge interest on overdue amounts at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998. This clause does not apply to consumers.

6.6 Support

Support is provided by email on all paid plans, with priority handling on Pro and Team. Contract customers are additionally provided with a telephone contact. Stated response times are targets, not guarantees; they do not constitute a service level agreement and no service credits apply.

7. Cancellation and Refund Policy

7.1 Your Right to Cancel

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period.

7.2 14-Day Money-Back Guarantee

New subscribers may request a full refund within 14 days of their initial subscription purchase. Email support@redactproof.com to request a refund.

7.3 Statutory Rights

Under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for online purchases. By checking the "immediate access" box at checkout, you acknowledge that you request immediate access to the Service.

8. Suspension and Termination

8.1 Termination by You

You may close your account at any time by cancelling your subscription through your account dashboard and emailing support@redactproof.com to confirm account deletion.

8.2 Suspension and Termination by Us

We may suspend access immediately and without notice where reasonably necessary to prevent harm to the Service, other users, or third parties, or where required by law or regulatory order.

In all other cases, we will provide at least 14 days' written notice to the email address associated with your account before terminating your account. We may suspend or terminate your account in the following circumstances:

You materially breach these Terms and fail to remedy the breach within 14 days of written notice (where the breach is capable of remedy)
You commit a material breach that is not capable of remedy
Your payment remains outstanding for more than 30 days despite written notice
We are required to do so by law or regulatory order

8.3 Effect of Termination

Upon termination:

Your right to access the Service ceases immediately (or at the end of your current billing period, if you cancel voluntarily)
Because the Service processes documents client-side, we do not hold your document content and cannot return it
We will delete your account data within 30 days of termination, except that we may retain the following for the periods specified:
Billing records and transaction history: up to 7 years (as required for tax and accounting compliance)
Server logs containing your IP address or account identifiers: up to 90 days (for security, fraud prevention, and abuse detection)
Records needed for a pending dispute, chargeback, or legal claim: kept until the matter and any applicable limitation period ends

Because we never hold your documents, there is no document data to export or return on termination. Verification certificate records are the one exception to the deletion above: they are kept indefinitely so that certificates already issued remain verifiable by whoever received them, and they contain cryptographic hashes and the identifier the certificate was issued under, but no document content. Otherwise the account-data deletion above is exhaustive.

Sections 11, 12, 13, 14, 15, and 16 survive termination

9. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations
Infringe intellectual property rights of others
Process documents you do not have authority to handle
Attempt to circumvent security measures
Reverse engineer, decompile, or disassemble the Service
Access or use the Service from, or on behalf of a person or entity located in, a country or region subject to comprehensive UK, EU, or US trade sanctions (including Cuba, Iran, North Korea, Russia, Syria, Belarus, and the Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions of Ukraine), or while designated on any UK, EU, or US sanctions list

You agree to indemnify us against claims, losses, or damages arising from your breach of this Section 9 or your processing of documents you did not have authority to handle.

10. Data Processing and Privacy

Client-side processing: Standard detection runs entirely in your browser - your documents and text never leave your device. If you enable the opt-in Precision Engine (Pro), extracted text is sent to Cloudflare Workers AI for inference only - held in volatile memory, never written to disk, stored as document content, or used for model training. Processing may occur at any Cloudflare data centre globally, including outside the UK/EEA. We do not access or retain your document content.

For full details on how we handle your data, please see our Privacy Policy.

Data processing agreement: Where we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms. It sets out the Article 28 UK GDPR terms, including what we process for you, where we are a controller instead, our sub-processors, international transfers, retention and audit. It applies automatically and needs no separate signature.

Security incidents: We maintain a documented incident-response procedure. If we become aware of a personal data breach affecting your data, we will notify you without undue delay after becoming aware of it, and will provide information reasonably required for your own regulatory assessment, including under the UK GDPR.

11. Intellectual Property

11.1 Our Intellectual Property

The Service - including its source code, design, user interface, documentation, logos, and all related intellectual property - is and remains our exclusive property (or that of our licensors). These Terms do not grant you any right, title, or interest in the Service beyond the limited right to access and use it in accordance with these Terms.

11.2 Your Content

You retain all rights to documents and data you process using the Service. We claim no ownership of your content. Where we process content on your behalf (for example, text sent to the detection engine, or metadata in logs), you grant us a limited, non-exclusive, revocable licence to use it solely to operate, secure, maintain, and improve the Service. This licence does not permit us to store your document content beyond the duration of processing, use your content to train machine learning models (unless you explicitly opt in), or disclose your content to third parties except as required by law.

11.3 Feedback

If you voluntarily provide suggestions, feature requests, or other feedback about the Service, we may use that feedback without restriction or obligation to you.

12. Disclaimer of Warranties

Except as expressly provided in Section 13 (Redaction Application), the Service is provided "as is" without warranties of any kind. You are responsible for reviewing redactions before sharing documents.

Automated detection - whether by pattern recognition, on-device named-entity recognition, or the opt-in Precision Engine - is provided as an aid to human review, not as a substitute for it. We do not warrant the accuracy, completeness, or reliability of automated detection results. You are responsible for deciding what information should be withheld, for selecting any applicable exemption or legal basis, for reviewing automated detection results, and for verifying that all sensitive information has been identified and marked for redaction before export.

Automated detection is not designed or intended to serve as the sole compliance mechanism in any context, including FOI, subject access, medical-records or other regulated disclosure work. In those contexts the Service must be used as part of a documented human review process: automated detection assists your reviewers in identifying potentially sensitive material, and your reviewers remain responsible for approving every redaction - whether manually placed or automatically suggested - before export and disclosure.

13. Redaction Application

When you approve a redaction and export the document, we warrant that the exported PDF will have that redaction permanently applied - the covered content is destroyed in the page image, not visually overlaid - and that the export is automatically checked before download to confirm no text remains in redacted areas; an export that fails this check is not delivered. This warranty covers the application of approved redactions only; it does not extend to the completeness of automated detection (Section 12) or to your decisions about what to redact. If an exported file does not conform to this warranty, we will investigate and correct the defect so that you can re-export the affected document using the corrected Service (your documents stay on your device, so re-export is performed by you); if we cannot correct the defect within a reasonable time, we will refund the fees for the affected period. To the maximum extent permitted by law this is your exclusive remedy under this Section. Nothing in this Section limits any liability that cannot be excluded under English law.

14. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages, or damages exceeding the fees paid in the 12 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

Notwithstanding the foregoing, our total aggregate liability shall not be less than one hundred pounds sterling (GBP 100.00).

15. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, internet or telecommunications failures, or power outages.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

Consumer rights: If you are a consumer, you may also have rights under the laws of your country of residence.

International Users: The Service is intended for users in the UK, EU, US, and Canada. These Terms remain governed exclusively by the laws of England and Wales as set out above; if you access the Service from elsewhere, you do so on your own initiative and are responsible for compliance with local law.

17. Modifications and General

We may update these terms from time to time. When we do, we will post the updated version on this page with a new version number and date. Changes that are administrative, clarifying, add new features or plans, or are required by law take effect when posted. For changes that materially reduce your rights or increase your costs, we will give you at least 14 days' notice by email before they take effect. If you do not agree to such a change, you may cancel within 30 days of our notice; if you have prepaid for time you have not used, we will refund that unused time pro-rata. Where your organisation purchased through a signed order form, the terms version named in the order form applies for the order's term.

General: These Terms, together with our Privacy Policy and any written order form agreed between us, are the entire agreement between you and us regarding the Service and supersede any prior agreements or representations. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in force. You may not assign your rights or obligations under these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

18. Contact Information

For questions about these Terms, please contact us at:

Email: support@redactproof.com

Registered office: RedactProof (operated by Popsall Ltd) 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE Company No. 16953262, registered in England and Wales