Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of RedactProof (operated by Popsall Ltd) ("we", "us", or "our"), a browser-based document redaction platform ("the Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Service Description

RedactProof provides browser-based document redaction software. Key features include:

• - Client-side processing: Our standard AI detection runs entirely within your browser - your documents and text never leave your device. Pro and Team subscribers can optionally enable the Pro Detection Engine, which sends extracted text to Cloudflare Workers AI for enhanced detection - this text is processed in volatile memory for inference only. It is not persisted to disk, stored as document content, or used for model training.
• - AI-powered detection: Our detection model identifies potentially sensitive information (PII). No customer documents are ever used for model training or improvement.
• - Verification certificates: Cryptographic certificates verify the integrity of redactions.
• - Audit trails: Export history and verification logs (Pro and Team tiers).

2A. Service Availability

We aim to provide reliable access to the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to:

• - Scheduled maintenance (we will provide advance notice where practicable)
• - Emergency maintenance or security updates
• - Factors beyond our control (internet outages, third-party service failures)

We do not offer uptime guarantees or service level agreements for individual or small business subscriptions.

3. Account Registration

To access certain features, you must create an account. You agree to:

• - Provide accurate and complete registration information
• - Maintain the security of your account credentials
• - Accept responsibility for all activities under your account
• - Notify us immediately of any unauthorised access

3A. Professional Use Representation

By using the Service, you represent that you are using it primarily for business, commercial, or professional purposes (such as legal compliance, HR document processing, or professional document management) rather than for personal, family, or household purposes.

Consumer Rights: If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or other applicable UK or EU consumer protection legislation.

4. Subscription Plans and Billing

4.1 Available Plans

We offer the following service tiers:

• - Free: Unlimited pattern-based recognition, secure pixel-burn redaction, unlimited exports with footnote attribution
• - Core: £19/month or £190/year - On-device AI detection, professional exports, tamper-evident certificates, OCR text restoration
• - Pro: £79/month or £790/year - Everything in Core plus unlimited documents, full audit trail, Precision detection engine, priority support
• - Team: £249/month or £2,490/year - Everything in Pro plus 5 seats, team admin dashboard, document iteration tracking

4.2 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually). Payment is processed via Stripe. All prices are shown inclusive of VAT where applicable.

4.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period at the then-current price, unless you cancel before the renewal date.

4.4 Price Changes

We may change subscription prices from time to time. Price changes take effect at the start of your next billing period following at least 30 days' written notice to the email address associated with your account. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

4.5 Late or Failed Payments

If a payment fails, we will attempt to process it again and notify you by email. If payment remains outstanding for more than 14 days, we may suspend or restrict access to paid features until the balance is resolved.

For business customers only: we reserve the right to charge interest on overdue amounts at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998. This clause does not apply to consumers.

5. Cancellation and Refund Policy

5.1 Your Right to Cancel

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period.

5.2 14-Day Money-Back Guarantee

New subscribers may request a full refund within 14 days of their initial subscription purchase. Email support@redactproof.com to request a refund.

5.3 Statutory Rights

Under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for online purchases. By checking the "immediate access" box at checkout, you acknowledge that you request immediate access to the Service.

5A. Suspension and Termination

5A.1 Termination by You

You may close your account at any time by cancelling your subscription through your account dashboard and emailing support@redactproof.com to confirm account deletion.

5A.2 Suspension and Termination by Us

We may suspend your access to the Service immediately and without prior notice where we reasonably believe it is necessary to prevent harm to the Service, other users, or third parties, or where we are required to do so by law or regulatory order.

In all other cases, we will provide at least 14 days' written notice to the email address associated with your account before terminating your account. We may suspend or terminate your account in the following circumstances:

• - You materially breach these Terms and fail to remedy the breach within 14 days of written notice (where the breach is capable of remedy)
• - You commit a material breach that is not capable of remedy
• - Your payment remains outstanding for more than 30 days despite written notice
• - We are required to do so by law or regulatory order

5A.3 Effect of Termination

Upon termination:

• - Your right to access the Service ceases immediately (or at the end of your current billing period, if you cancel voluntarily)
• - Because the Service processes documents client-side, we do not hold your document content and cannot return it
• - We will delete your account data within 30 days of termination, except that we may retain the following for the periods specified:
• Billing records and transaction history: up to 7 years (as required for tax and accounting compliance)
• Server logs containing your IP address or account identifiers: up to 90 days (for security, fraud prevention, and abuse detection)
• Records reasonably necessary to resolve any pending dispute, chargeback, or legal claim: for the duration of such proceedings plus any applicable limitation period
• - Sections 8, 9, 10, 10A, and 11 survive termination

6. Acceptable Use

You agree not to use the Service to:

• - Violate any applicable laws or regulations
• - Infringe intellectual property rights of others
• - Process documents you do not have authority to handle
• - Attempt to circumvent security measures
• - Reverse engineer, decompile, or disassemble the Service

7. Data Processing and Privacy

Client-side processing: Our standard AI detection runs entirely within your browser - your documents and text never leave your device. When the optional Pro Detection Engine is enabled (Pro/Team), extracted text is sent to Cloudflare Workers AI - this text is processed in volatile memory for inference only. It is not persisted to disk, stored as document content, or used for model training. Processing may occur at any Cloudflare data centre globally, including outside the UK/EEA. We do not access or retain your document content.

For full details on how we handle your data, please see our Privacy Policy.

8. Intellectual Property

8.1 Our Intellectual Property

The Service - including its source code, design, user interface, documentation, logos, and all related intellectual property - is and remains our exclusive property (or that of our licensors). These Terms do not grant you any right, title, or interest in the Service beyond the limited right to access and use it in accordance with these Terms.

8.2 Your Content

You retain all rights to documents and data you process using the Service. We claim no ownership of your content. To the extent we process any content on your behalf (for example, text transmitted to our detection engine, or metadata captured in logs), you grant us a limited, non-exclusive, revocable licence to use that content solely for the purposes of operating, securing, maintaining, and improving the Service. This licence does not permit us to store your document content beyond the duration of processing, use your content to train machine learning models (unless you explicitly opt in to such a programme), or disclose your content to third parties except as required by law.

8.3 Feedback

If you voluntarily provide suggestions, feature requests, or other feedback about the Service, we may use that feedback without restriction or obligation to you.

9. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not warrant that AI detection will identify all sensitive information. You are responsible for reviewing redactions before sharing documents.

AI-powered detection is provided as an aid to human review, not as a substitute for it. We do not warrant the accuracy, completeness, or reliability of automated detection results. You bear sole responsibility for verifying that all sensitive information has been properly identified and redacted before sharing or publishing any document processed through the Service.

The Service is not designed or intended for use as the sole compliance mechanism in regulated, safety-critical, or high-risk contexts - including but not limited to medical records processing, legal disclosure obligations, or safety-critical systems - where failure to redact could result in significant harm. If you use the Service in such contexts, you do so at your own risk and must implement independent verification procedures appropriate to your regulatory and professional obligations.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages, or damages exceeding the fees paid in the 12 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

Notwithstanding the foregoing, our total aggregate liability shall not be less than one hundred pounds sterling (GBP 100.00).

10A. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, internet or telecommunications failures, or power outages.

11. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

Consumer rights: If you are a consumer, you may also have rights under the laws of your country of residence.

International Users: If you access the Service from outside the UK, EU, US, or Canada, these Terms apply and any mandatory local consumer protections in your jurisdiction that cannot be waived by contract shall also apply.

12. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated with at least 30 days' notice via the email address associated with your account and, where practicable, by notice within the Service. The updated Terms will also be posted on this page with a revised "Last updated" date. Your continued use of the Service after the changes take effect constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription before the changes take effect.

13. Contact Information

For questions about these Terms, please contact us at:

Email: support@redactproof.com

Legal enquiries: legal@redactproof.com

Registered office: RedactProof (operated by Popsall Ltd) 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE Company No. 16953262, registered in England and Wales